She works at PJ’s Gourmet Market on Trimble Lane just off of U.S. ![]() She said she “loves” Verizon but wishes the carrier would install more service towers. ![]() Michelle Nuc said she has lived in the Animas Valley for nine years and has always dealt with Verizon service problems in the area. Robbins said the carrier’s service “hasn’t been particularly good” in the Animas Valley and around Durango proper for a “long time.” He said he no longer relies on wireless service at all and uses Wi-Fi to make calls as needed. “There are times when you do get wireless service and there are other times you don’t, so that must mean that there are too many users,” he said. “It is very likely Verizon simply has not invested in enough wireless infrastructure (cell towers, cell nodes and backhaul) to support our community’s needs.”Īt the same time, he said there likely are too many users for the Verizon network servicing the Animas Valley. But without Verizon showing the infrastructure does support local traffic – which based on my experience, it does not – I would hate for the community to let Verizon off the hook that it is our tourism that is to blame,” he said. “I think Verizon would like to scapegoat the tourists – another problem ‘overtourism’ creates. North Dalton Ranch resident Christian Robbins said in an email he doesn’t buy Verizon’s reasoning that tourists are the root of service issues. She said Verizon’s network team is monitoring the cellular network’s performance and is “actively pursuing a modification to our network to improve this area” and the project should be completed soon, although she didn’t elaborate on what steps are being taken to improve service quality. Verizon Wireless said network performance issues are a result of heavy tourist traffic during the summer. Some residents say service issues started as recently as this spring while others say problems have persisted for years. “Due to the unusually high volume of data over the network as a result of the increase in tourists during the summer season, customers may experience brief delays when connecting to the network,” said Kacie Elizabeth Holder, spokeswoman for Verizon Wireless, in an email to The Durango Herald.Ĭellphones show a signal but calls frequently fail in the Hermosa area of the Animas Valley north of Durango. ![]() The mobile phone carrier says dense network activity during the summer tourism months is to blame for fluctuating network issues, but residents have stomached unrelenting service trouble for years. Spotty cellphone service for Verizon Wireless customers in the Animas Valley north of Durango has inconvenienced customers for years, causing some residents to ditch the carrier for alternative services and forcing businesses to install Wi-Fi boosters for their customers and employees. Nuc said she “loves” Verizon, but she wishes the carrier would install more towers to meet the needs of customers in the valley. Michelle Nuc, who uses Verizon as her cellular provider, says it’s almost impossible to make a phone call let alone connect to the internet on mobile data in the Animas Valley.
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